Shipping & returns
Shipping & Returns
When will my order ship?
Every order is prepared with care. Please allow up to 72 hours (3 business days) for processing before dispatch.
How long is delivery?
Once dispatched, delivery times are:
Next Day Delivery: Order before 2pm for next-business-day arrival (Mon–Fri).
Express Shipping: 1–2 business days.
Free Standard Shipping: 2–5 business days.
(Please note: Weather, holidays, or courier delays may occasionally extend delivery times.)
Will I receive tracking?
Yes. A tracking number will be emailed to you as soon as your order has shipped. If you need assistance with tracking, our team is here to help — simply contact info@blancnmist.com.
Cancellations & Address Changes
Orders can be cancelled within 24 hours of purchase, provided they have not shipped.
If you entered an incorrect address, please reply to your order confirmation or email us at info@blancnmist.com within 24 hours so we can update it.
Damaged Items
While rare, if your order arrives damaged, please contact us immediately with your order number and a photo of the item. We will happily replace it at no cost.
Returns & Exchanges
We want you to love your purchase. If something isn’t right:
You may request a return or exchange within 30 days of delivery.
items must be unused, in their original condition and packaging.
To begin, please email info@blancnmist.com to receive a Return Authorisation Number before sending your item back.
Return address:
Blanc & Mist
53b Wilson Road
CF5 4LL, United Kingdom
Customers are responsible for return shipping unless the item is faulty or damaged, in which case Blanc & Mist will cover the cost.
For items over £75, we recommend using a tracked service or shipping insurance.
Refunds
Once your return is received and inspected, we will notify you by email.
Approved refunds are processed back to your original payment method within 3–5 business days.
If you haven’t received your refund after the stated time, please check with your bank or card provider first, then contact us.
Non-returnable Items
Gift cards
Downloadable products
Items not in their original condition (for reasons not due to our error)
Every order at Blanc & Mist is handled with the same care and integrity that defines our brand. If you ever have a question, simply write to us at info@blancnmist.com — we’ll respond within 24 hours.