Frequently Asked Questions

Find answers to common questions about our products, orders, shipping, and support.

Products

Q: What kind of products does Blanc & Mist offer?
A: We specialise in premium, innovation-driven products designed to enhance modern environments. Our focus is on intelligent design, performance, and atmosphere — products that combine functionality with refined aesthetics.

Q: How do you select your products?
A: Every product is carefully evaluated for performance, reliability, and design integrity. We prioritise quality materials, thoughtful engineering, and products that serve a clear purpose — no gimmicks, no unnecessary clutter.

Q: Where are your products sourced from?
A: We work with trusted UK, EU, and international suppliers who meet strict quality and manufacturing standards. Country of origin is listed on each product page where applicable.

Q: Do your products come with warranties?
A: Warranty coverage varies by product and supplier. Please refer to the individual product page for specific warranty information or contact our support team for clarification.

Q: How do I know which product is right for me?
A: Each product page includes detailed specifications, features, and usage guidance. If you’re unsure, contact us and our team will be happy to assist you.

Ordering & Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards, along with Shop Pay, Apple Pay, and Google Pay for secure and seamless checkout.

Q: Is my payment information secure?
A: Yes. All payments are processed securely through Shopify’s encrypted payment system. We do not store your payment information.

Q: Can I modify or cancel my order?
A: Orders may be modified or cancelled within 24 hours of purchase, provided they have not yet been processed or dispatched. Please contact info@blancnmist.com as soon as possible.

Q: Do you offer gift cards?
A: Digital gift cards may be introduced in the future. Please check back for updates.

Shipping & Delivery

Q: Do you offer free shipping?
A: We may offer free shipping promotions depending on order value and location. Current shipping thresholds are displayed at checkout.

Q: What are your delivery times?
A: Delivery times vary depending on product type and destination. Estimated delivery times are displayed at checkout and on individual product pages.

Q: How long does order processing take?
A: Orders are typically processed within 1–3 business days before dispatch. Processing times may vary during peak periods.

Q: Do you ship internationally?
A: Yes. We ship to the UK, US, and most European destinations. International shipping availability is confirmed at checkout.

Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via email.

Q: What if I entered the wrong shipping address?
A: Contact us within 24 hours of placing your order. We will attempt to update your address before dispatch.

Returns & Exchanges

Q: What is your return policy?
A: Returns may be requested within 30 days of delivery, provided items are unused and in their original packaging. Please contact info@blancnmist.com to initiate a return.

Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is confirmed faulty or damaged.

Q: How long do refunds take?
A: Once your return is received and approved, refunds are processed within 3–5 business days to your original payment method.

Q: What if my order arrives damaged?
A: Please contact us within 30 days of delivery with your order number and photo evidence. Approved cases will be replaced or refunded.

Q: Are there non-returnable items?
A: Digital products, gift cards, and items not returned in original condition may not be eligible for return.

Product Care & Usage

Q: How should I store my products?
A: Store products in a cool, dry environment away from direct sunlight unless otherwise specified on the product page.

Q: Do your products require special maintenance?
A: Maintenance instructions vary by product and are detailed within each product listing where applicable.

Contact & Support

Q: How can I contact customer service?
A: Email us at info@blancnmist.com. We aim to respond within 24 hours on business days.

Q: What are your business hours?
A: Customer support operates Monday–Friday, 9am–5pm (UK time).

Q: Do you have a physical store?
A: Blanc & Mist operates exclusively online, allowing us to focus on curated, performance-driven products and competitive pricing.

Still have questions?
Contact us at info@blancnmist.com — we’re happy to help.