Refund policy
Returns & Refunds Policy
Returns & Authorisation
Before returning any item, you must contact us by email at info@blancnmist.com to request return authorisation and return instructions.
Returns sent without prior authorisation will not be accepted.
Our return policy is valid for 30 days from the date of delivery. If 30 days have passed since you received your order and you have not contacted us within this period, we are unable to offer a refund or exchange.
Eligibility for Returns
To qualify for a return:
The item must be unused and in the same condition as received
The item must be returned in its original packaging
Items damaged due to misuse, accidental drops, or improper handling are not eligible
Orders cannot be cancelled after dispatch.
Non-Returnable Items
The following items are non-returnable:
Gift cards
Downloadable or digital products
Items not returned in original condition or missing parts not due to our error
Faulty or Damaged Items
If an item arrives faulty or damaged, you must contact us within 30 days of delivery.
We may request photo or video evidence to speed up the resolution.
If approved, we will cover return shipping costs and arrange a replacement or refund
If the item is not faulty, return shipping costs remain the customer’s responsibility
Return Shipping
Customers are responsible for return shipping costs and must use a tracked service.
We strongly recommend insurance for items valued over £75, as we cannot guarantee receipt of returned items.
Return Address:
Blanc & Mist
53b Wilson Road
CF5 4LL
United Kingdom
Items must be securely packaged to prevent damage during transit.
Refund Process
Once your return is received and inspected, we will notify you by email of the approval or rejection.
If approved:
Refunds are processed to the original payment method
Processing takes approximately 3–5 business days after inspection
Bank or card providers may take additional time to reflect the refund
Late or Missing Refunds
If you have not received your refund:
Check your bank account
Contact your card provider
Contact your bank
If the issue persists, email info@blancnmist.com.
Exchanges
Exchanges are only offered for items confirmed as faulty or damaged and reported within 30 days of delivery.
To request an exchange, contact info@blancnmist.com.
Gifts
If an item was marked as a gift and shipped directly to you, a gift credit may be issued once the return is received.
If the item was not marked as a gift, the refund will be issued to the original purchaser.